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McDonald’s Rewards not Working on your app or have your McDonald’s points disappeared? you’re in the right place. In this article, we will reveal and assist you in resolving the mystery surrounding the McDonald’s Rewards Glitch and the issue of missing points.

MacDonald’s rewards program is a loyalty program offered by McDonald’s through their mobile app. Customers who download the app and create an account can earn points on qualifying purchases, which can then be redeemed for free menu items.

McDonald’s fast food rewards you for every purchase you make at participating locations. In addition to earning points, app users may also receive exclusive McDonald’s offers and discounts, as well as access to a limited-time McDonald’s promo.

The good news is that you may earn points regardless of how you order, including McDelivery, Kiosks, drive-thru, or over-the-counter.

I know how frustrating it can be when McDonald’s app is not working and doesn’t load your reward after making a purchase. Yeah, I have been left in limbo on a few occasions after ordering food using the app at a local drive-thru.

Identifying and understanding the various issues impacting the proper functioning of McDonald’s rewards is essential in addressing user concerns. In this article, we are going to solve some frequent McDonald’s rewards errors experienced by users such as.

  • McDonald’s rewards locked: Your McDonald’s rewards could be locked because of expired points, insufficient points, or technical issues that temporarily restrict your rewards access. Unusual account activity, forgotten passwords, or security concerns can also cause a McDonald’s Rewards lock. Click here to learn how to resolve the locked reward issue.
  • McDonald’s rewards missing points: Disappearance of reward points is often linked to either technical glitches in the system or the expiration of points, as loyalty programs commonly have expiration dates. Contact McDonald’s customer support for assistance in addressing missing points.
  • Users can’t enroll for McDonald’s rewards: Enrollment issues may arise due to technical glitches or system errors. Exploring alternative platforms or visiting physical locations may offer additional enrollment options. Reaching out to support can help resolve this problem with McDonald’s rewards.
  • Difficulties in redeeming McDonald’s rewards: Difficulties in redemption might arise due to technical glitches or system errors; contacting support can assist in resolving this issue.
  • McDonald’s rewards are not available during lunch: McDonald’s may restrict rewards availability during lunch hours due to various operational or policy reasons. McDonald’s app or website often updates users on rewards availability, including any limitations during lunch hours.
  • McDonald’s birthday rewards are not showing up: If your McDonald’s birthday reward is not showing up, try closing and reopening the app or restarting your phone. Double-check your birthdate in your profile settings. Ensure that you meet the eligibility criteria for the birthday reward. Verify if the offer is location-specific. It may take up to 24 hours for the birthday reward to become available in the app. [Learn more]

This article aims to assist you in finding a solution to McDonald’s app issues when redeeming rewards however, before diving into the finer details, let’s start by discussing a few aspects that could improve your understanding of how the McDonald’s App operates in terms of rewards.

How does McDonald’s rewards work?

McDonald’s fast food loyalty program is designed to offer customers a way to earn and redeem points for their loyalty and engagement with the brand. The process is straightforward, making it easy for customers to enjoy various benefits through their interactions with the McDonald’s app.

  • Earn Points: To begin accumulating rewards, customers can earn points by making purchases through the McDonald’s app. Every eligible purchase contributes a certain number of points to the customer’s account.
  • Redeem Rewards: Once customers have accumulated sufficient points, they can redeem these points for various rewards. These rewards can range from free menu items, discounts, special offers, and other exclusive
  • App Interaction: Beyond purchases, customers can also earn points by engaging with the McDonald’s app in different ways. This may include participating in promotions, taking surveys, sharing feedback, and more
  • Personalized Offers: The McDonald’s rewards system often provides personalized offers based on individual preferences and past purchase history. This enhances the overall customer experience by tailoring promotions to each customer’s tastes.
  • Membership Tiers: Some McDonald’s rewards programs may introduce membership tiers, where customers can unlock additional benefits as they earn more points or engage more frequently with the app.
  • Easy Tracking: The McDonald’s app typically features a user-friendly interface that allows customers to easily track their points, rewards, and available offers.
  • Flexibility: McDonald’s rewards are designed to offer flexibility in how customers choose to redeem their points. This can include selecting from a variety of menu items or applying discounts to their orders.

McDonald’s rewards create a partnership benefiting the brand and customers. Customers engage with the app and, in turn, McDonald’s shows appreciation for their loyalty by providing valuable rewards and special deals.

This system enhances the overall dining experience and encourages repeat visits to McDonald’s fast food outlets.

Solutions to Mcdonalds Rewards not working

why did my McDonald’s points disappear? Understanding and Resolving MacDonald’s Rewards Missing Points

Missing McDonald’s points? The first step is to check the expiration date of your rewards. Certain rewards might come with expiration dates, and if a reward has expired, it will no longer be usable.

McDonald’s points expire 6 months after they are earned. This means points earned in January will expire on the first day of August. It’s important to keep track of this timeframe so you can make the most of your points before they expire.

If you’re points are missing, DON’T PANIC as it may take a few moments for McDonald’s to load your points when you make a purchase. Be patient while waiting for the system to update your rewards on the app. According to the website, it may take up to 30 minutes for the points to reflect in the app.

However, if 24 hours elapse and your McDonald’s points are not showing up or reflecting in the app it’s recommended that you get in touch with them and report about the McDonald’s missing points by following the procedures below.

  • Select More
  • Select Careers, Contact & Legal
  • Select Contact Us
  • Enter the full details regarding your order. Make sure to confirm your account email, order number, subtotal, and if there’s any reason you think you might be missing points (for example: forgot to scan)

Steps to take to ensure you don’t lose out on the McDonald’s rewards.

  • The first thing is to make sure that you have signed up and opted into MyMcDonald’s Rewards.
  • Make sure to generate a new code in the ‘code’ section of your McDonald’s app and share it with the attendant before making your order in the participating outlets.
  • Check your internet connection. The rewards feature may not be able to function properly if your internet connection is slow or unreliable. If you are having trouble with your internet connection, try connecting to a different network or restarting your router.
  • Check for updates to the app. If the MacDonald app is out-of-date, it may not be able to function properly. Be sure to check for updates and install any available updates to the app.
  • Make sure you are signed in to the app. To use the rewards feature, you must be signed in to the app using your email address and password. If you are not signed in, you will not be able to access your rewards.
  • Check the expiration date of your rewards. Some rewards may have expiration dates, and if a reward has expired, it will no longer be available to use.

Troubleshooting Issues with Redeeming McDonald’s Rewards

If you’re experiencing challenges while attempting to redeem McDonald’s rewards here’s a comprehensive guide to troubleshooting and resolving the issue and enjoy the benefits you’ve earned.

  • Check Expiry Dates: Ensure rewards are within their valid period before attempting to redeem.
  • Contact Customer Support: Seek assistance from McDonald’s customer support for technical or redemption-related problems.
  • Update App: Ensure you have the latest app version to avoid compatibility issues.
  • Log Out and In: Refresh your account by logging out and back into the app.
  • Clear Cache: Clear app cache and data to resolve potential data-related problems.
  • Internet Connection: Confirm a strong internet connection before redeeming rewards.
  • Follow Steps: Accurately follow the redemption steps provided for each reward.
  • Visit Outlet: If online redemption fails, consider visiting a physical McDonald’s outlet for assistance.
  • Monitor Account: Regularly review account activity to ensure accurate reward redemption.

How to Solve the issue of My McDonald’s birthday reward not showing up

It’s your birthday, and you’re excited to redeem your free McDonald’s reward, but it’s mysteriously missing from your app. If you’re experiencing issues with your McDonald’s birthday reward not showing up in the app, there could be several reasons for it:

  • App Problems: Occasionally, the app itself might encounter technical glitches. Try closing and reopening the app, or restarting your phone to see if that resolves the issue.
  • Enable Location Services: Navigate to your device’s settings and ensure location services are enabled for the MyMcDonald’s app.
  • Account Details: Double-check that your birthday is correctly entered in your McDonald’s app profile as an incorrect birthdate may cause the reward not to appear. You can access your profile settings by tapping the three dots on the app’s main screen and selecting “Profile.”
  • Eligibility: Ensure that you meet the criteria for the birthday reward, such as being 18 years old or older, being a registered member for a specific period before your birthday, and having the offer displayed in the “Deals” section of the app.
  • Location Specifics: Verify if the birthday offer is valid only at certain participating McDonald’s locations. It’s possible that the offer might not be available at all locations.
  • Timing: It might take up to 24 hours for your birthday to be recognized in the app and for the reward to become available. Give it some time and check back later. Birthday rewards typically activate during your birth month, not necessarily on the exact birth date.
  • Check the Deals Tab: The birthday reward is usually displayed within the “Deals” section of the MyMcDonald’s app. Navigate to this section and see if your reward is listed there

After confirming all these points and waiting for 24 hours, if the reward still doesn’t appear, you can reach out to McDonald’s directly for assistance. In the app, you can find a contact form under “More” > “Careers, Contact & Legal” > “Contact Us”. They should be able to help you troubleshoot the issue of “McDonald’s birthday reward not showing up

My McDonald’s Rewards Help Center:

Why are my McDonald’s rewards locked? How to unlock rewards on McDonald’s app

Why are my McDonald’s rewards locked? There are a few reasons:

  • Expired points: Unused points typically expire after 6 months. Check your point expiration date.
  • Not enough points: You might need more points to redeem the reward you’re trying to use. Check the required points for each reward.
  • App glitch: Sometimes, the app has temporary bugs that lock rewards. Try logging out and back in, or restarting the app.

Less likely, but possible:

  • Unusual account activity: Suspicious activity might trigger a temporary lock for security reasons.
  • Forgotten password: If you haven’t logged in for a while, you might need to reset your password.

If your rewards are locked: Contact McDonald’s support: They can help unlock your account and potentially recover lost rewards due to technical issues. While a locked account might limit access, contacting support can help you regain control.

So how do I unlock rewards on the app?

Well, let me tell you, it’s not as complicated as you might think! The first thing to do is to ensure that your locked rewards have not expired.

When do McDonald’s points expire? McDonald’s points expire on the first day of the month following the sixth month from the date they were earned

Now, here’s where things get interesting. To “unlock” these rewards, you’ll usually need to complete certain actions or make specific purchases. For example, you might be asked to buy a particular menu item or spend a certain amount of money. Once you’ve done that, the reward will be added to your account and you’ll be able to use it on your next visit.

But wait, there’s more! McDonald’s also offers a variety of “surprise” rewards that are randomly unlocked throughout the year. These could be anything from free fries to discounts on your entire order. So, it’s always a good idea to check the app regularly to see if any new rewards have become available.

McDonald’s Rewards Hack: Unlocking rewards on the McDonald’s app is a great way to save some money and enjoy some tasty treats and with so many different offers available, there’s sure to be something that catches your eye. So what are you waiting for? Download the app today and start unlocking those rewards!

Frequently Asked Questions

1. Does McDonald’s provide compensation for malfunctioning rewards?

McDonald’s may offer compensatory measures or benefits to users affected by persistent reward system issues.

2. What should I do if my McDonald’s points aren’t showing up or reflecting correctly?

To address issues with McDonald’s points not showing up or displaying correctly, follow these steps:

  • Check for system delays as points may take time to appear.
  • If the points still haven’t shown up after some time, Log out from the app/website and log back in to refresh your account.
  • If the problem continues, contact McDonald’s customer support for dedicated assistance. They will assist you in rectifying the issue of McDonald’s app not adding points and ensuring your points are accurately accounted for. 

3. Can I redeem multiple McDonald’s rewards at once and How many McDonald’s rewards can I use at once?

The ability to redeem multiple McDonald’s rewards at once may vary depending on the specific McDonald’s location and the terms of the rewards program.

In general, most McDonald’s rewards programs allow you to redeem one reward per transaction, but it’s always best to check with your local McDonald’s or the terms and conditions of the rewards program to determine if there are any limitations or restrictions.

4. can I use a McDonald’s deal and reward at the same time

It depends on the specific deal and the reward that you are referring to, as well as the policies of the McDonald’s location where you are trying to use them.

In general, McDonald’s deals and rewards cannot be combined with other promotions or discounts. However, some rewards may be automatically applied to your order when you use a certain deal, while others may require a separate transaction.

To be sure, I recommend checking the terms and conditions of both the deal and reward offer and asking a McDonald’s employee at the location where you plan to redeem them if they can be used together.

5. can you use points and deals at the same time at McDonald’s?

It depends on the specific deal and rewards that you are referring to, as well as the policies of the McDonald’s location where you are trying to use them.

In general, McDonald’s deals and rewards cannot be combined with other promotions or discounts. However, some rewards may be automatically applied to your order when you use a certain deal, while others may require a separate transaction.

To be sure, I recommend checking the terms and conditions of both the deal and reward offer and asking a McDonald’s employee at the location where you plan to redeem them if they can be used together.

7. What kind of rewards can I expect to find on the McDonald’s app?

There are a variety of rewards that you can find on the McDonald’s app. Some examples include free menu items, discounts on specific menu items or meals, and buy-one-get-one-free offers. There may also be limited-time promotions or exclusive deals available only through the app.

Additionally, the app may offer rewards for completing certain actions, such as making a certain number of purchases or referring friends to sign up for the app. Keep in mind that the specific rewards available may vary depending on your location and the time of year, so it’s always a good idea to check the app regularly to see what’s new.

8. Are there any restrictions on using the rewards on the McDonald’s app?

Yes, there may be restrictions on using rewards on the McDonald’s app. The specific restrictions can vary depending on the type of reward and the terms and conditions set by the app.

For example, rewards may have expiration dates and must be redeemed within a certain timeframe. Some rewards may also require a minimum purchase amount or may only be valid at certain locations.

Additionally, some rewards may not be combinable with other offers or discounts, and they may not be transferable to other users. It’s important to carefully read the terms and conditions for each reward before attempting to use it to ensure that you are eligible to use it and that you understand any applicable restrictions.

9. Can I earn rewards for ordering through third-party delivery services using the McDonald’s app?

McDonald’s app rewards and promotions may vary by region and provider, so I recommend checking directly with your local McDonald’s restaurant or reviewing the terms and conditions of any current promotions within the McDonald’s app.

However, in general, it is possible to earn rewards for ordering through third-party delivery services using the McDonald’s app if the promotion specifically includes orders placed through those services.

Keep in mind that certain promotions may have specific terms and conditions that apply, such as a minimum order amount or a required promo code, so be sure to read the details carefully when participating in any rewards program or promotion.

10. What should I do if I forget to scan my rewards?

If you happened to forget to scan your rewards don’t Panic! You still have the option to do so using the receipt from your purchase.

How to add points to Mcdonald’s app from receipt:

To scan for your rewards at McDonald’s, follow these simple steps:

  • Open the app and sign in to your account.
  • Navigate to the rewards section of the app
  • Locate the option to scan for rewards. It may be labeled as “Scan,” or “Scan Now”
  • Position the barcode or QR code located on your receipt within the designated area on the screen. Make sure that the entire code is visible and well-lit for accurate scanning.
  • Wait for the app to process the scan. Once successful, you should see a confirmation message indicating that your rewards have been added to your account.
  • Now that you have added points from receipt you can enjoy the benefits and perks associated with your scanned rewards during future visits to McDonald’s.

Remember to keep your receipts handy until you’ve successfully scanned and verified your rewards.

11. can I use my McDonald’s rewards twice in one day?

Absolutely, yes. You can redeem McDonald’s points twice a day or even multiple times within a day. However, you need to wait for at least 15 minutes after your first redemption.


In addition to the solutions mentioned above, there are a few other things you can try if the rewards feature in the McDonald’s app is malfunctioning. For example, you can try restarting your phone, clearing the app’s cache and data, or logging out and logging back into the app.

You can also try using the rewards feature on a different device, such as a different phone or tablet, to see if that fixes the issue. If none of these solutions work, you may need to contact McDonald’s customer service for further technical support.

Disclaimer: Please note that this article is crafted based on the author’s expertise and Knowledge. It primarily covers fundamental and widely accepted practices for resolving problems with mobile apps and other tech-related issues. It’s important to clarify that SmartFixAdvice does not offer any assurances of resolving your tech-related problems, nor does it accept responsibility for any potential losses or damages. We encourage readers to apply these techniques at their discretion. Should you encounter any issues or wish to provide feedback, please don’t hesitate to utilize the Contact Us form to reach out.