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McDonalds App not working Fix 1

Have trouble with McDonald’s App? Here are 6 Quick ways to troubleshoot if your McDonald’s app is not working.

McDonald’s is a global fast-food chain with locations across the world. Along with offering new services, it also offers a mobile application via which customers can place direct orders or redeem special discounts at participating eateries.

McDonald’s offers a mobile application that customers can use to place orders directly from their phones or to take advantage of “special” bargains that can be redeemed at genuine restaurants.

McDonald’s is among the biggest and most popular fast-food chains, Besides their delicious food, the corporation is constantly searching for ways to improve the consumer experience, which is why they created the McDonald’s app for simpler ordering.

Frequently encountered issues with the McDonald’s app

Since the application’s debut, there have been many instances of it failing to function properly and consistently.

Below are some of the most prevalent ones that have been reported by users in Canada and the USA:

  • McDonald’s app not letting me sign in
  • McDonald’s app not loading rewards
  • McDonald’s app not responding to touch
  • McDonald’s app not working on iPhone
  • McDonald’s order payment issues
  • McDonald’s app not working in Canada
  • McDonald’s apps crashing or freezing 
  • McDonald’s app location not working
  • McDonald’s app not letting me add a card
  • McDonald’s app not letting me sign up
  • McDonald’s app not letting me order
  • McDonald’s app activation link not working
  • MacDonald’s app email confirmation not working.
  • McDonald’s app something went wrong please try again.

You may also encounter the following errors while using the MacDonalds apps.

  • The application is unable to establish an internet connection.
  • Whenever the user performs an activity or a transaction, the error message ‘Something went wrong, please try again’ appears.
  • Even if you input your credentials correctly, you will see an ‘Authentication needed’ error message.
  • ‘We are experiencing difficulties processing your payment. When completing a transaction, please try another payment method. This is a frequently encountered McDonald’s payment error message on the app.
  • McDonald’s application does not display any offers.
  • “Sorry, something went wrong” while doing any action or when it occurs randomly.

If your Mcdonald’s mobile app is not working there are several possible solutions to the issues (not all of them are given below, but you may still follow the solution;

Fix McDonald's App not Working in 2021

So, What Causes McDonald’s App Not To Work Or Function Reliably?

  • Weak or poor internet connection – some of the issues stem from an insufficient network connection.
  • Server-Side Errors: This occurs when the application is unable to collect data or execute a transaction due to server-side issues.
  • Faulty or Corrupt installation files: Android applications (particularly those that are tied to a service such as McDonald’s) are sometimes poorly built, resulting in corrupt installation files. Reinstalling works in this case.
  • Glitches caused by application bugs
  • Corrupted profile data – McDonald’s keeps your profile data in your mobile storage, which it retrieves every time the app starts. It is susceptible to corruption over time. Simply logging back in updates all modules.
  • Corrupt application data– There are a variety of circumstances in which application data gets corrupted or unusable. Typically, clearing the locally stored cache and data resolves the issue.

6 ways to troubleshoot if your McDonald’s app is not working.

If your McDonald’s app is broken and isn’t operating properly, try the troubleshooting steps below to see if you can solve the problem. This is applicable to both iOS and Android Apps.

  • Resetting /Restarting the Phone.
  • Turn off the Phone’s WIFI.
  • Clear the app’s cache by Signing out and in again.
  • Clear your app data.
  • Uninstall and re-install the MacDonald App.
  • Check the Real-time online status of the Mcdonald’s app to see if there are any server Outages and problems.
  • Check for updates to your iPhone or Android operating system and install any available updates.

If that doesn’t work, try turning off your WiFi. Sometimes phones get “stuck” trying to connect to our free WiFi, especially if you’re in the drive-thru.

Frequently encountered McDonald’s App errors and Troubleshooting Steps.

How to resolve the McDonald’s (black/white) screen, app crash issue and app stuck on loading screen

A black/white screen is a very common occurrence in the Android operating system. Typically, when you open an app, it will display a black screen for a few seconds before crashing with or without an error message. There are a few possible solutions to this problem.

Typically, this is a temporary loading issue. You simply need to press your phone’s recent applications menu (typically the first left button). Then you close the app that is causing the problem. Now reopen the app. It may function normally.

Try it. Perform a hard reset on your Android smartphone. For up to ten seconds, simultaneously press and hold the “Home” and “Power” buttons. After that, release the buttons and press and hold the “Power” button until the screen illuminates. You can now attempt to open the app; it should work fine.

If none of the above methods work, you can simply wait until your phone’s battery runs out and it shuts down automatically. Following that, charge it and power it on. After that, it may work.

Finally, if nothing else works, you may need to uninstall and reinstall the application. Android typically restores all settings after reinstalling and logging into an app. You can then determine whether or not this resolves the issue.

Even in extremely rare instances, the re-install step fails. If this is the case, you can attempt to reinstall the app using an older version. Cheers!


How to solve McDonald’s app stuck on old order.

Firstly, let me assure you that this is a common issue and there is a simple solution to it. (Just hang in there!) When MacDonald’s app gets stuck on an old order, it can be frustrating but it doesn’t mean that your current order won’t go through. (Phew!)

If you are experiencing an issue with the McDonald’s app where it is stuck on an old order, there are a few steps that you can try to resolve the problem:

  1. Force quit the app: Close the app completely and then reopen it. This will restart the app and may help to resolve any issues.
  2. Update the app: Check to see if there is an update available for the app and install it. Updating the app can often fix bugs and other issues.
  3. Delete and reinstall the app: If the above steps don’t work, try deleting the app and then reinstalling it. This will remove any corrupted files or settings that may be causing the issue.
  4. Contact McDonald’s customer service: If none of the above steps work, contact McDonald’s customer service for assistance. They may have additional troubleshooting steps or be able to provide a solution to the problem.

How to solve McDonald’s activation link not working.

When trying to register or log in to the McDonald’s App, you may come across an activation link that just won’t work. It can be incredibly frustrating, especially when you’re craving your favorite McDonald’s meal. But don’t worry, this issue can be easily solved!

Quick Fix: To resolve the issue, simply click on the “forget password” link located on the login page. You will receive a verification code via email, and you can enter it using the keypad instead of relying on an automatic link. Feel free to re-enter your current password. Once the password is successfully reset, you’ll regain access to the app. From that point on, logging in and out of the app should be hassle-free.

There could be a few reasons why this is happening. Here are some potential solutions to try:

  1. First things first – double-check the link to make sure it’s correct. Sometimes links can be typed or copied wrong, which can cause them to not work. So make sure you’ve got the right link before you try again.
  2. Check if the activation link has expired. These links are only valid for a short period after they’re sent to you, and if you don’t click on them within that time, they’ll become void. So, if that’s the case, all you have to do is request a new activation link. (But wait, there’s more) Sometimes, the email service provider blocks the activation email, marking it as spam or blocking emails from unknown senders. (Don’t let that happen to you) make sure to check your spam folder or contact your email provider to allow emails from McDonald’s!)
  3. Next, check your internet connection. If it’s slow or unreliable, the activation link may not load properly. Try switching to a different network or restarting your router to see if that fixes the problem.
  4. If you’re still having trouble, try clearing your browser’s cache and cookies. Sometimes old or outdated info in your browser can cause issues with loading web pages. So go ahead and give your browser a good old-fashioned clean-out to see if that fixes things.
  5. If all else fails, try using a different web browser. Different browsers can sometimes handle links differently, so if the activation link isn’t working in one browser, try using a different one to see if that fixes the problem.
  6. And if you’re still stuck, don’t hesitate to reach out to McDonald’s customer service for help. They may be able to troubleshoot the issue or give you an alternative way to activate your account.

So there you have it – a few possible solutions to try if you’re having trouble with your McDonald’s activation link. Just remember to take it one step at a time and don’t stress too much – you will figure it out!

If you’re experiencing another sign in issue, read our comprehensive guide on how to solve McDonald’s login or sign in issues here.


McDonald’s app not loading or not functioning properly (loading error/internal server error/connection error).

If you’re experiencing McDonald’s app internal server error there are a few possible causes of the load issue in mobile applications.

  • McDonald’s application server could be unavailable, resulting in the loading issue. Kindly attempt again in a few moments. You can check the server status here
  • Your wireless or mobile data connection is not functional. Kindly verify that your data connection is functioning properly.
  • A corrupt app’s cache can trigger an Internal Server Error so it’s advisable to clear McDonald’s app’s cache and data.
  • There are too many concurrent users. Kindly attempt again in a few moments.
  • Check if McDonald’s App has new updates.

How to resolve a McDonald’s login/sign-in problem

Macdonald’s app users have reported instances where McDonald’s app signed them out unexpectedly while others can’t sign into McDonald’s app.

If you are having trouble signing into the McDonald’s app, there are a few potential reasons for this issue and possible solutions:

  • McDonald’s server could be unavailable, resulting in a login/account issue. Kindly log in again in a few moments.
  • If you’re logging in via a third-party social network, such as Facebook, Twitter, or Google, verify that the service is functioning properly by visiting the provider’s official website. If you are still unable to log in using Facebook, Twitter, or Google you can try using the app’s “Sign In With Email” option by signing into the app using your email address and password instead.
  • For inappropriate behavior, your account may be suspended or deactivated. Please pay close attention to error messages.
  • Check your internet connection. The app may not be able to sign you in if your internet connection is slow or unreliable. If you are having trouble with your internet connection, try connecting to a different network or restarting your router.
  • Make sure you are using the correct username and password. If you have forgotten your username or password, you can use the app’s “Forgot Password” or “Forgot Username” feature to reset them.
  • Check for updates to the app. If the app is out-of-date, it may not be able to sign you in properly. Be sure to check for updates and install any available updates to the app.
  • Try reinstalling the app. If you are still having trouble signing in, you can try uninstalling the app and then reinstalling it to see if that fixes the issue.

If you are still unable to sign into the Macdonalds app, you can contact McDonald’s customer service for assistance. They may help you troubleshoot the issue or provide you with an alternative way to access your account.


How to resolve installation issues with the McDonald’s mobile application

Verify the connectivity of your wireless or internet connection.

Kindly verify the available storage space on your mobile device. The app cannot be installed if there is insufficient space on your disk.

Ascertain that the application you are attempting to install is compatible with the Android version you are using.

You can read our comprehensive guide on how to solve McDonald’s App not working on Android here


My Phone’s McDonald’s App Is Out Of Date.

Please verify that your wifi or mobile data connection is operational. It is possible that it is unavailable and thus preventing you from updating the McDonald’s app.

Ascertain that your phone has sufficient storage space for updating. If you lack sufficient storage space, the app updates may be prevented.


How to Solve McDonald’s App audio or video loading Issues.

If you have audio issues, check the volume on your phone.

Attempt with headphones to determine whether the issue is with your speakers or the app.

If you are experiencing a problem with the video loading, please check your internet connection speed and wifi connectivity.


Notifications on the McDonald’s app are not functioning correctly.

Navigate to Apps->McDonald’s->Notifications and determine whether or not notifications are enabled. Kindly enable it if it is not already.

Additionally, if you are not receiving notification alert sounds, double-check to ensure you have not accidentally muted the app alert sounds.


How to solve McDonald’s rewards not working.

Sometimes it may take a few moments for McDonald’s to load your points when you make a purchase.

The best course of action is to exercise some patience while waiting for the system to update your rewards on the app.

However, if 24hrs elapses without any rewards reflecting in the app it’s recommended that you get in touch with them and report your case by following the procedures below.

  • Select More
  • Select Careers, Contact & Legal
  • Select Contact Us
  • Enter the full details regarding your order. Make sure to confirm your account email, order number, subtotal, and if there’s any reason you think you might be missing points (for example: forgot to scan)

You can read our comprehensive guide on how to solve McDonald’s rewards not working here


How to solve McDonald’s app Facebook login problems.

There are a few things you can try to solve Facebook login problems with the McDonald’s app:

  • Make sure that you have the latest version of the McDonald’s app installed on your device.
  • Check if you have granted the necessary permissions to the McDonald’s app in your Facebook account settings. To do this, go to the “Settings” section of your Facebook account and select “Apps and Websites”. From there, you should see a list of apps that are linked to your Facebook account. Find the McDonald’s app and make sure that it has the necessary permissions enabled.
  • Try logging in to the McDonald’s app with your Facebook account from a different device or internet connection. Sometimes, network issues can cause login problems.
  • If none of the above steps work, you can try uninstalling and reinstalling the McDonald’s app to see if that resolves the issue.

If you continue to experience login problems with the McDonald’s app using Facebook, you may want to reach out to their customer support team for further assistance.

Watch this Video on how How to solve Macdonalds App not working


Disclaimer: Please note that this article is crafted based on the author’s expertise and Knowledge. It primarily covers fundamental and widely accepted practices for resolving problems with mobile apps and other tech-related issues. It’s important to clarify that SmartFixAdvice does not offer any assurances of resolving your tech-related problems, nor does it accept responsibility for any potential losses or damages. We encourage readers to apply these techniques at their discretion. Should you encounter any issues or wish to provide feedback, please don’t hesitate to utilize the Contact Us form to reach out.

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